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Customer service quiz
It's a well known fact that treating your customers well is a key to creating the kind of customer loyalty that can drive revenues and competitive advantage. But it's easier said than done. Most leaders would agree that creating a stellar service culture is a key strategic imperative but they often lack a formal process for making this happen. How does your organisation rate? Take our quiz and find out.
Directions: Think about you current organisation and respond to each of the statements below
1. My organisation has a clearly defined service vision
2. In my organisation, people are empowered to take initiative to implement the service vision and serve the customers at the highest level.
3. My organisation has clearly defined values that all employees know and follow.
4. My organisation measures customer satisfaction.