Getting the Most from Your One-on-One Conversations: 6 Tips for Managers and Team Members
A survey conducted found that the majority of respondents are looking for either 30 or 60 minutes of one-on-one time with their manager on a regular basis. The survey also identified six specific topics that direct reports want more discussion around in their one-on-ones.
Giving Constructive Feedback—Focus on the Goals, Not the Person
Do you dread giving feedback? Do you fear that it will be seen as negative or critical? In this blog we help you change focus and keep an individual’s personality out of the equation and help you move toward closing any potential gap between expectation and delivery.
Leading with Empathy
Do you consider leadership to be about people or tasks? Is empathy an important quality of leadership? How would you define “empathetic leader”? Did you know that, according to Forbes, only 40% of people rate their leaders a being empathetic. Is there an empathy deficit in your workplace?
Does Your Team Know Who You are as a Leader?
What’s your leadership legacy? How do you want to be seen as a leader? How do you want to be remembered? Your leadership point of view is something only you can give. It’s your signature—your unique perspective on leadership. Let your people know who you are.
Six Keys for Setting Team Priorities and Delegating
Where’s the sweet spot when managing your team’s priorities, delegating, and adjusting the direction and support each person in your team needs in each case? Can you balance performance with learning while helping your people develop and be successful?
Help Wanted: VUCA Leaders! Dealing with Volatility, Uncertainty, Complexity, and Ambiguity
Our collective future is unfolding right before us as we experience dramatic global shifts, supply chain disruptions and new technologies. We’ve now accepted that many things will never go back to the way they were.
Stop Trying to Be Everything to Everyone—Making Distinctions between Managing, Coaching, and Mentoring
Do you understand the difference between management, coaching and mentoring? Do you know how to conduct useful management, coaching, and mentoring conversation to address the needs of your employees.
Building Trust by Sitting on The Same Side of The Table
Let’s talk about why we don’t trust each other. If you are vulnerable to the actions of another, then trust is required. You have two choices when presented with relationship risk: you can withhold trust to protect yourself, or you can extend trust.
2022 Learning and Development Trends: 3 Key Insights
People are exhausted and professional development has suffered. This is one of the key findings of our 2021 L&D professionals survey. Has the pandemic affected your ability to learn? We discuss the results of the data analysis and summarise the survey's key insights.
We Don’t Have a Crisis of Trust – We Have a Crisis of Untrustworthy Leaders
We have a crisis of untrustworthy leaders. Are your institutions acting is such a way that causes you to trust or distrust the them? Leadership sets the tone for an organisation’s culture and performance and it’s there we need greater accountability for leading in trustworthy ways.
2022 Trends: Deep Emotional Change and More Compassionate Leadership
Have you reevaluated your work life? Have you adapted to the shifting needs and realities of your people? Many of us are struggling with this, but we still have to get the balance between people and results. The learning environment is changing too and the best leadership development programs are also evolving.
Creating More Community in 2022
It can bring joy and fulfilment that simply isn’t possible in the virtual world. When planned safely and well a major good thing about coming to the office is that it can spark creativity–and sharpen our collaborative and social skills and creates a collective energy even greater than the sum of its individual energies.
How Sales Managers Can Help New Hires
Some 41% of the global workforce is “considering leaving their employer in the current year”. This turnover comes at a staggering cost. The cost of the investment, the long lead time before success, the risk of a salesperson quitting, and the opportunities lost along the way are significant.
The Highest Performing Teams Have These 4 Mindsets
It doesn’t happen by accident. We are talking about leading productive, effective teams, leveraging the strengths of team members, addressing cross-functional challenges, and getting work done. Our research and experience has shown that high performance teams exhibit a mindset that sets them apart.
Real Talk About Leading Hybrid Teams
Are you after some straight-up, real talk about leading hybrid teams? Here it is. In this blog we name the single most important foundation for leading a successful hybrid team. We identify mistakes to avoid, help you deal with team meetings, manage expectations, performance management, proximity bias and more.
Crafting Your Own Personal SWOT Matrix
Simple and user friendly, a SWOT analysis is an effective personal strategic planning tool. Crafting your personal SWOT matrix is a powerful technique that can be used when you are seeking a career change or facing a major shift in your life. Here are three steps to get started.
Want to Lead a Successful Change? Involve Your People
People don't actually resist change. They resist being controlled. High involvement in the change process by those who will be impacted by the change lessens their feelings of being controlled and builds momentum for the needed change. Do you have the skills to encourage people to buy into change?
Don’t Stigmatise Your Learners
It doesn’t happen by accident. We are talking about leading productive, effective teams, leveraging the strengths of team members, addressing cross-functional challenges, and getting work done. Our research and experience has shown that high performance teams exhibit a mindset that sets them apart.
4 Keys to Realising Your Authentic Leadership Presence
Are you able to command a room? Do you possess that “Leadership Presence”? When we are with someone who possesses leadership presence, we feel it, know it, admire it, and want it for ourselves. In this blog we discuss how you can realise your authentic leadership presence.
Trust – You’ve Got To Give It Before You Get It
Do you withhold trust in order to protect yourself, or you can extend trust in the hope it will be reciprocated? Reciprocation is a key factor in the development of trust. Are you courageous enough to extend trust to your stakeholders with the positive expectation they will reward your trust by responding in kind?
Communicating Constructively in Challenging Times
When conversations get challenging do you, avoid conflict, or pull out all stops to win? We all get triggered; the trick is to catch your emotional reaction to what someone is saying and consciously choose a balanced response. In this blog we talk about the “Sweet Spot”.
3 Strategies for Leading Yourself Through Challenging Times
Are you feeling stuck? Is a feeling of helplessness curtailing your positive energy? COVID has changed so many aspects of our home and work lives. In this blog we share three principles that can help you get unstuck and moving forward again.
The 3 Mind Shifts (and 4 Skills) to Effectively Lead Hybrid Teams
Hybrid teams can be really exciting. Since COVID, the big difference is the sheer volume of people looking to work either full time or part time from home. A big lesson learned is that both individuals and organisations can be far more productive when people work from home at least part time.
Amid Constant Change, 3 Fundamentals of Leadership Remain the Same
Monumental change is happening in workplaces all over the world, but leaders must be as consistent as ever in the basics of supporting and caring for their people. Here we visit 3 leadership fundamentals for helping your people and your organisation to thrive.
Legendary Customer Service: As Important as Ever
In this day and age, sales is a tough business—but customer service doesn’t have to be. Research shows that customers return because of the way the people or organisation providing the product or service make customers feel—before, during, and after the transaction. Sounds simple enough, right?
Don’t Forget Self Care: Four Ways to Take Better Care of Yourself
Is your energy tank running low? Will you tough it out? Or, do you follow the old adage all travellers know: always put on your own oxygen mask before assisting others. We make choices every day that can either promote or hinder our well being.
6 Strategies to Build Trust in Your Post-Pandemic, Return to The Office Plan
With COVID restrictions beginning to ease organisations have already announced plans to return employees back to the office full-time. Some are looking at a hybrid arrangement while most are still trying to gain clarity on their post-pandemic plans.
Rediscovering Servant Leadership: 3 Key Practices
Maria Pressentin, Head of Learning and Organisational Development at The Ken Blanchard Companies hopes the three principles discussed in this blog will help you not only in your own leadership studies but also as you consider servant leadership for your organisation.
Don’t Call It Return-to-Work—Call It a Needed Conversation
Is it time for your organisation to return-to-office—and to what degree should you accommodate employee preference. How do you develop a strategy that both addresses safety and shapes policy? How do you flex and have conversations with your employees when preference and policy aren’t aligned?
Succeeding with Your Post-COVID Re-entry Plan
The success of your return-to-work plan will be decided by your employee and manager cultures. If they want it to happen, it will happen. If they don’t, nothing will happen. You need your culture to roll with you, protect both return-to-work and future-of-work strategies.
Overcoming Assumed Constraints: Activating Your Points of Power
Do you have stuff that gets in your way to achieve your professional dreams? Do they get you down and limit your ability to achieve your gaols? There are ways forward. In this blog we identify skills you can master to help you get out of your head and get out of your own way.
Leading from a Distance: One Year Post COVID
Remote working will not go away after COVID, and organisations will need to transform how they manage their workforce in several important areas. With the number of employees permanently working from home to double from pre-COVID times are you ready to lead from a distance?
Servant Leadership: 11 Questions to See If People Would Consider You a Servant Leader
If you’re here to be served, you think leadership is all about you. You expect people to follow and obey, you don’t see any need for feedback or discussion, and you believe it’s your job to keep people accountable then this blog is not for you.
Use the CARE Model to Serve Customers at a Higher Level
When an organisation delivers with such excellence and consistency that its service reputation becomes a competitive edge, that’s Legendary Service. It starts with leaders serving their people at the highest level, so that people on the front line can in turn serve their customers at the highest level.
5 Ways Coaching Can Support Leadership & Development
Like most leaders, you may be struggling to find the best way to lead your people right now. Making tough decisions and taking on new challenges singlehandedly can be especially difficult. Having the encouraging support of others now is needed more than ever before.
Don’t Make Assumptions About Team Behaviour
Have you had team leadership experience? Was it a positive experience? Leading a successful team requires clarity, communication, and a process. Unfortunately, most people have never been trained in any of these. In this blog we identify the skills you need for your team to succeed.
Presenting Your Training Initiative to the CFO
As gatekeeper of the financials, it’s the CFO’s job to ask the questions. It’s your job as the learning and development professional to come prepared when presenting to the CFO for budget allocation for training initiatives. How do we increase the odds of CFO approval?
COVID Has Set the Stage for L&D Reinvention
COVID-19 has caused a lot of less-than-optimal virtual training to be developed. However, to create truly memorable learning experiences, we need to be thinking about more complex architectures that look at ways to maximise existing resources and technologies.
Leadership Development: Finding Your Place in the Digital Future
COVID-19 saw a rapid change from face to face to virtual production in the learning community, and not all learners responded favourably to what was created for them. It’s important to step back and consider all of your design options.
Leading Others in a Disrupted World: 5 Coaching Mindsets
With all of the change and disruption in today’s world, leaders are being asked to lead their teams through new situations never navigated in modern history. Leaders can take a cue from the coaching world on serving people and meeting them exactly where they are.
Remember to Fly The Airplane – 5 Principles for Leading in a Crisis
Much of what we face as organistaional leaders during the coronavirus pandemic is out of our control. Yet we can prioritise the key issues we need to tackle, decide which options are the best course of action, collaborate with each other effectively, communicate with clarity and purpose to our teams, and the see the job through to completion






















































































































































