Leading People Through Change teaches leaders how to identify and address the typical questions that employees raise during a change, as well as how to use the appropriate change strategy and corresponding behaviours to resolve concerns.

These change strategies are used to address the most common causes of failure in an organisation and to adapt to the predictable stages of concern.

The model that is presented in this programme can be applied to all types of change efforts, including mergers and acquisitions, business process re-engineering, sales force expansion, and technology implementations.