Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognise the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organisation.
Improved customer satisfaction that drives repeat business
Aligned practices to ensure seamless customer service is delivered consistently
Increased customer loyalty
Empowered people who fulfill their leadership potential and know where and how they can make a difference
Continuous service improvement that increases market share, improves margins, and reduces costs
DELIVER LEGENDARY SERVICE
We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service® training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organisation.
With the Legendary Service® program, your organisation gets:
Alignment on a service-focused vision, values and behaviours
Segmentation of customers based on needs and wants
Empowered employees who build great customer relationships
Increased customer loyalty which drives increased revenue
Our Legendary Service®customer service training is a fast-paced, interactive one day program. Participants develop their personal service vision in alignment with organisational imperatives. They practice Legendary Service skills and identify their customer groups to provide consistent personalised service. They unleash their personal power as they focus on taking care of self as the foundation for taking care of others.
Our dynamic Legendary Service® Virtual program is delivered in one day program and divided into three sessions.