WHEN WAS THE LAST TIME YOU BRAGGED ABOUT GREAT SERVICE
Legendary Service is a fast-paced, interactive program where participants develop their personal service vision in alignment with organisational imperatives, practice Legendary Service skills, identify their customer groups to provide consistent personalised service, and unleash their personal power as they focus on taking care of self as the foundation for taking care of others.
"We had delivered leadership training to managers, but not to all employees. We realised everyone needed customer service training so that we would have a unified vision of service and operate under the same principles. So we made Legendary Service training mandatory for all 225 employees. The results have been great...we score higher in almost every department when compared to other universities."
Katy Rees, Associate Vice President of Administration, California State University San Marcos
Delivering outstanding customer service can only be achieved through motivated, friendly employees who have the knowledge and authority to resolve customer issues.
Everyone enjoys getting good service and those companies that deliver exceptional customer service understand that building a service culture is the critical ingredient. A service culture encourages employees to take ownership for driving improvements, innovation, and cost savings.
Our half-day manager's program is geared to the service champions or leaders in organisations. The program outlines what they need to do to provide the framework and leadership to create an organisation, and an organisational culture, that will be known for its Legendary Service.
The full day Legendary Service program is a fast-paced, full day, interactive program where participants develop their personal service vision in alignment with organisational imperatives.